Your Information— It’s Private

Why do we collect information?

The information we collect helps us to keep up to date details about your needs so we can support you in the best possible way. We use this information, along with surveys and feedback, to better manage and plan our services. The government departments that provide us with funding to deliver services also require that we provide data about the people who access our services. This data is always de-identified and your anonymity is assured. Sometimes we may publish summaries of surveys or a research report. These never identify you as an individual.

How will your information be protected?

We are committed to protecting the confidentiality of your record. The privacy of your information is also protected by law. We treat your information in the strictest confidence and store it securely. If you send us information electronically, we don’t track it or reuse in any way.

Who will see your information?

Your information can only be seen by the professionals in this service who are involved in your support, or in specified one-off projects. Otherwise, we only release information about you with your consent or if required by law, such as in a medical emergency. Cann Valley Bush Nursing Centre does not share any collected information or mailing lists with overseas entities.

Can you access your information?

Yes, you have a right to request access to your information and to ask for it to be corrected if necessary. To do this you need to contact our Nurse Centre Manager on 5158 6274.

Adapted from Carers Victoria Privacy Policy