Client Rights & Responsibilities

Clients have the right to: 

• Quality health care

• Receive health care in privacy and to be treated with respect and dignity

• Adequate information about services given or treatment available, in terms which are understandable

• Participate in making decisions that affect their health

• Informed choice in accepting or refusing treatment or participating in education

• Have all identifying personal information kept confidential and not made available to anyone else without their consent

• To be assessed for access to services without discriminationPursue any complaint about service provision without retribution.
  
  

Clients have the responsibility to:

• To respect the human worth, dignity and safety of the service provider, staff and other clients.

  
  

Service providers have the responsibility to:

• Ensure that the client’s access to a service is decided only on the basis of need and the capacity of the service to meet that need

• Negotiate with the client before a change is made to the service being provided

• Be responsive to the diverse social, cultural and physical experiences and needs of the client

• Inform the client about the details of the service to be delivered and any fees to be charged

• Deliver services to the client in a safe manner.