Client Rights & Responsibilities


Clients have the right to:

  • Quality health care
  • Receive health care in privacy and to be treated with respect and dignity
  • Adequate information about services given or treatment available, in terms which are understandable.
  • Participate in making decisions that affect their health
  • Informed choice in accepting or refusing treatment or participating in education
  • Have all identifying personal information kept confidential and not made available to anyone else without their consent
  • To be assessed for access to services without discrimination
  • Pursue any complaint about service provision without retribution

Clients have the responsibility to:

  • To respect the human worth, dignity and safety of the service provider, staff and other consumers.

Service providers have the responsibility to:

  • Ensure that the client’s access to a service is decided only on the basis of need and the capacity of the service to meet that need
  • Negotiate with the client before a change is made to the service being provided
  • Be responsive to the diverse social, cultural and physical experiences and needs of the client
  • Inform the client about the details of the service to be delivered and any fees to be charged
  • Deliver services to the client in a safe manner